Effective Date: [03/18/2025]
Last Updated: [03/15/2025]
At EMV AUTO DETAILING, we are committed to customer satisfaction. This Refund Policy outlines our procedures for refunds and service disputes.
A refund may be issued if:
The service was not performed as described.
There was a scheduling or billing error on our part.
The customer contacts us within 24 hours of the service completion with a valid concern.
Refunds will not be granted in cases where:
The service was completed as requested.
Customer dissatisfaction arises from factors unrelated to our work (e.g., unrealistic expectations, post-service damages).
The vehicle had pre-existing damage or excessive wear that affected the outcome.
If you are dissatisfied, we will:
Inspect the issue and attempt a re-service at no cost.
Offer a partial refund if a mistake was made.
Provide store credit for future services.
To request a refund, email info@emvautodetailing.com with the following:
Full Name
Service Date & Type
Reason for Request & Supporting Photos (if applicable)
Refund requests are reviewed within 5 business days. Approved refunds are processed within 7-10 business days.
For more information, contact us:
Office Address: 42641 Homefront Ter, Chantilly, VA 20152
Phone: (571) 220-2873
Email: info@emvautodetailing.com
